Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Email address, name (if provided via Google sign-in)
• Player Information: Game IDs, server IDs, and other game-specific identifiers you provide for top-ups
• Transaction Data: Purchase history, payment status, and order details
• Technical Data: IP address, browser type, device information for security and analytics

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Send order confirmations and updates
• Provide customer support
• Prevent fraud and ensure security
• Improve our services
• Comply with legal obligations

3. Information Sharing

We share your information only with:

• Payment Processors: Razorpay processes payments securely
• Game Publishers/Partners: Player information necessary to deliver your top-ups
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption of sensitive information, secure HTTPS connections, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use essential cookies to maintain your session and preferences. These are necessary for the website to function properly. We do not use tracking cookies for advertising purposes.

6. Data Retention

We retain your account and transaction data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Request a copy of your data

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@topzoop.com