Refund Policy

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Failed Delivery: If we are unable to deliver your order due to technical issues on our end
• Duplicate Charges: If you were charged multiple times for the same order
• Service Unavailability: If the game or service becomes permanently unavailable before delivery

2. Non-Refundable Situations

Refunds will NOT be provided for:

• Successfully delivered orders
• Incorrect player ID or server information provided by the user
• Change of mind after purchase
• Account bans or restrictions imposed by the game publisher
• Promotional items or discounted purchases (unless delivery fails)

3. Refund Process

To request a refund:

1. Contact us within 24 hours of your purchase at support@topzoop.com
2. Provide your order number and reason for the refund request
3. Include any relevant screenshots or evidence
4. Our team will review your request within 2-3 business days

4. Refund Timeline

If your refund is approved, the amount will be credited back to your original payment method within 5-7 business days. The exact timing depends on your bank or payment provider.

5. Partial Refunds

In some cases, we may offer partial refunds or store credit as an alternative resolution. This will be discussed with you during the refund review process.

6. Order Cancellation

Due to the instant nature of digital delivery, orders cannot be cancelled once payment is confirmed. If you need to make changes, contact us immediately at support@topzoop.com and we will try to assist if the order has not yet been processed.

7. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting us with additional information. We are committed to resolving disputes fairly and promptly.

8. Contact

For refund inquiries, contact our support team at support@topzoop.com with your order details.